Privacy Policy

Werfen, S.A., hereinafter to be referred as “Werfen”, is committed to protecting your privacy. This Privacy Policy governs the way Werfen collects and uses information through the Werfen site (the “Site”). The Site provides a platform for users to access and receive information about Werfen news, events, educational content, and products, including Package Inserts and MSDS, and provides a portal for other Werfen Resources and dashboards such as ISIweb and AccuTrak  (the “Services”).

This Privacy Policy is effective as of 14th of November 2017.


Information that you give us

When you register on our Site, request our Services or contact us through the Site, we may collect personal information that can identify you (“PII”) such as your full name, email address, mailing address, telephone number, and information regarding the institution for which you work. We may also collect non-personal information about you, such as what type of Werfen product you use. The information that we collect varies depending upon how you use our Site and Services.


Other information we collect

In addition to the personal information that you provide us, we may collect information about users that we use to improve our Site and Services and to better serve you.

For example, we use cookies and other technologies to collect information. Cookies are small bits of information that our websites place on the hard drive of your computer. We use cookies to facilitate your login processes; allow you to personalize and store your settings; collect usage information; determine our total audience size and traffic; and help us improve our sites by measuring which areas are of greatest interest to users.

You can set the browser on your computer to warn you each time a cookie is being sent, block third party cookies or block all cookies. However, by blocking all cookies you may not have access to certain features on our Site. To block your cookies, you can configure your browser as explained below:


We also use Matomo Analytics, a web analytics service provided by InnoCraft Ltd., with a registered office at 150 Willis St, 6011 Wellington, New Zealand, which may collect information about among other things, the device you use to access the Site, the amount of time you spend on pages of the Site, links you click, etc.

We do not combine any analytic information we collect from cookies or other analytic services with your personally identifiable information.


How we use your information

Generally, we may use information in the following ways:

  • to enable us to process and fulfill your requests relating to Werfen products and/or Services;
  • to send you information about your relationship or transactions with us;
  • to notify you about our products, services, events and/or educational opportunities;
  • to otherwise contact you with information that we believe will be of interest to you;
  • to enhance or develop our Site’s features, and our products and services;
  • for market research.

We may use non-personally identifiable information for purposes such as measuring the number of visitors to sections of our Site, making the Site more useful to visitors and for our own internal market research. We may use IP addresses or other analytic data to analyze trends, administer the Site, track a visitor’s movement, and gather demographic information for aggregate, non-personally identifiable use.

Therefore, the legal basis for the data processing are:

  • The execution of the agreement entered into with you. Therefore, the information provided by you is a contractual requirement to render the Services. Should you not provide us with this information, we may be prevented from rendering said Services; and
  • Your consent, being said consent a requirement to comply with the requests you may file relating to the products and/or Services, conduct market research and enhance the Site or, as the case may be, provide you with promotional information you may have requested us. You are not obliged to provide us with information relating to this purposes; however, Services may be somehow impacted in the event that you decide to not provide it (for instance, we may not process a requirement you may submit regarding a given product and/or Service).


Sharing your information

Except as otherwise described in this Policy, or if we inform you otherwise at the time of data collection, we will not share your information with third parties.

In the circumstances described below, we may share your information as follows:

  • With Service Providers: We may use other companies to perform services including, without limitation, services such as sending emails or hosting webinars or other events. We may share your PII with these Service Providers as necessary to facilitate a transaction or communication.
  • Special Circumstances: We also may disclose your PII:
    • In response to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Site’s terms and conditions or other agreements or policies.
    • In connection with a corporate transaction, such as the sale of all or a portion of our business, a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy.


Your rights

You have the ability to review and update your personal account information by visiting the account management section on the Site. Subject to the conditions laid down in the applicable regulations, you can also exercise your rights to request from us access to and rectification or erasure of PII or restriction of processing concerning you or to object to processing as well as the right to data portability. You can also withdraw the consent provided for the processing of your PII at any time. In to exercise any of the aforementioned rights, contact us at the email address provided below in the “How to contact us” section of this Privacy Policy.


Time during which your information will be processed

Your PII will be processed as long as (i) you are Member of the Site, as the term ‘Member’ is defined in the Terms of Service; (ii) you do not oppose to receive commercial communications; or (iii) otherwise, for a period that will not exceed three (3) years since the date of collection of the PII.


How we protect your information

We use commercially reasonable administrative, technical, personnel and physical measures to safeguard PII in our possession against loss, theft and unauthorized use, disclosure or modification. The third party service providers that we use to provide services to you will safeguard and protect your information in a similar manner.



You are at any time entitled to lodge a complaint with a supervisory authority for the processing of your PII we carry out.


Changes to our privacy policy

From time to time we may revise this Privacy Policy. If we make revisions that change the way we collect or use your PII, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of the Privacy Policy. Therefore, you should review it periodically so that you are up to date on our most current policies and practices. If we make material changes to our practices regarding use of your PII, your PII will continue to be governed by the Privacy Policy under which it was subject prior to those changes, unless you have been provided notice of, and have not objected to, the changes.


Children's online privacy protection

Children under the age of 18 cannot create an account through our Site and should not submit any information to us.


How to contact us

If you have any questions, comments or concerns about our Privacy Policy, or if you would like to review, request changes, or request deletion of personal information you have submitted to us, or oppose to the processing of such personal information, you may contact us at

In any event, you can find below detail information on how you may contact us:

Werfen in The Netherlands

Brugsteen 6, 4815 PL Breda

The Netherlands