An innovative service
Thanks to Web Service, in just a few clicks and in complete security, a Service Support Specialist is at your disposal with the ability to share your instrument desktop. Since this service allows many problems to be solved remotely, the most immediate advantage is avoidance of prolonged instrument downtime, thus ensuring the continuity of laboratory analysis.
Web Service analyses data sent by your instrument to predict the occurrence of anomalies, allowing developing problems to be addressed ahead of any failure occurring. We also provide a periodic report on instrumentation status: a useful document for certified laboratories.
Understanding that IT security is paramount, Werfen will work with your IT department to deliver a suitable solution. We offer a 'Werfen Secure Network Solution' tailored to the individual needs of your laboratory and hospital infrastructure.