Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
This role combines advanced technical application expertise with strong clinical and scientific leadership to enhance the value and adoption of Werfen’s transplant portfolio across Europe. Acting as a strategic bridge between affiliates, KOLs, and cross-functional teams, the role drives customer support excellence, impactful education, and clinical marketing initiatives. It also leads the generation of value-based evidence to reinforce brand visibility, market growth, and strategic leadership.
Responsibilities
Key Accountabilities
1.Technical & Application Support
- Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates, providing advanced guidance and troubleshooting expertise.
- Manage complaint and non-complaint cases for all products within the Transplant portfolio, ensuring thorough investigation, effective resolution, and accurate documentation. Manage and coordinate testing activities within the Customer Satisfaction Lab.
- Provide technical assistance to support the completion of sales processes and ensure a high-quality after-sales service.
- Initiate and monitor corrective and preventive actions (CAPAs) where appropriate, ensuring timely implementation.
- Maintain continuous communication with affiliates to ensure consistent technical, clinical, and commercial alignment.
- Enhance customer support excellence by promoting best practices, tools, and standardized processes across the region.
- Contribute to User Acceptance Testing (UAT) for new product releases, ensuring readiness for launch.
2.Clinical & Scientific Leadership
- Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions within clinical workflows.
- Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies and real-world use cases demonstrating the scientific, clinical, and economic value of Werfen’s solutions.
- Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies across Europe to drive clinical adoption and enhance brand visibility.
- Identify and engage the next generation of KOLs and Key Decision Makers (KDMs) to secure long-term scientific leadership and advocacy.
- Collaborate with several stakeholders to ensure that products meet clinical needs and deliver optimal performance.
3.Education & Training
- Design, develop, and deliver highly specialized training programs for internal teams (sales, marketing, application specialists, etc).
- Ensure all training materials and documentation are current, accurate, and aligned with official product instructions for use.
- Support customer training sessions and product demonstrations upon affiliate request, ensuring effective knowledge transfer and customer satisfaction.
- Develop a comprehensive educational offering for healthcare professionals, including workshops, webinars, and digital learning modules, to enhance product and clinical understanding and engagement.
4.Marketing & Strategic Contribution
- Lead the design and implementation of the European marketing strategy for our Transplant solutions.
- Drive brand awareness and value-proposition initiatives, leveraging clinical data, KOL insights, and customer feedback.
- Collaborate closely with corporate and affiliate teams to ensure seamless integration of marketing, clinical, and technical objectives across the commercial network.
- Lead and manage internal projects independently, ensuring timely delivery and measurable business impact.
- Promote compliance with the Werfen Code of Ethics and all applicable regulatory and quality standards in all activities.
Networking/Key relationships
- Support Transplant Europe Team
- European Affiliates:
- Local Helpline
- Technical teams (FSS, Service)
- Commercial teams
- Marketing Teams
- Global Support Engineers (GSE)
- Quality Assurance and Regulatory Affairs
- Strategic Business Unit
- Market and Health Innovation Access
- Scientific Affairs
- Other Business Units
- Customers
Qualifications
Minimum Knowledge & Experience required for the position
- Education & Experience
- Advanced degree in Biomedical Sciences, Immunology, or related field; specialization in HLA / histocompatibility / transplant highly preferred.
- Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities.
- Technical Competence
- Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows.
- Strong knowledge of clinical applications, assay interpretation, and lab operations.
- Experience with health economics, clinical evidence generation, and case study development is a plus.
- Proficient in complaint management systems and customer satisfaction testing.
- Core Skills
- Excellent communication and relationship-building with clinical and scientific stakeholders.
- Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies.
- Strategic thinker with operational agility; experience in cross-functional collaboration (Market Access, Scientific, Clinical, Marketing, Commercial).
- Strong project management skills; capable of leading multiple initiatives simultaneously.
- Languages:
- English fluent
- French, German, Spanish, Italian, Portuguese or Dutch are valuable
- Additional valuable Skills/Knowledge :
- Digital marketing
Skills & Capabilities:
- Business Acumen
- Effective team-player
- Ability to work independently managing assigned projects
- Presentation skills
- Customer Focus
- Excellent oral and written communication skills
- Creativity
- Organizational Agility
- Ability to build strong business relationships
- Planning
- Drive for Results
Travel requirements:
- Up to 50% of time
- Location: Flexible within Europe.
- Territory:
- Europe
- Others, occasionally due to business activity
Individual Contributor Core Competencies:
Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
Building Partnerships
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.
Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Continuous Improvement
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.
Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
