Quality is our utmost priority.
We always go the extra mile to reach the highest quality standards— across all business lines and geographical areas, making sure we deliver only the best. Werfen has 50 ISO certificates which are an indication of our constant commitment to quality, sustainability, and our customers.
We are committed to delivering products and services that meet the highest standards of our customers.
We guarantee that customers receive services that exceed their expectations.
We always stay up-to-date in order to to create state-of-the-art solutions.
We ensure optimal service, that includes operator training, systems support, and a helpline services for on-demand support.
We protect and grow employee satisfaction through continued education, and professional development.
We contribute to the improvement of patient care and quality of life through clinical laboratory advancements.
QA/RA Mission Statement
"Facilitate innovation by providing a framework that ensures high product and service quality, while meeting legal and regulatory requirements through collaboration with all interested parties, balancing risks with benefits"
The Werfen Quality Policy derives from our company values and consists of the following principles:
- Commercializing products with the highest quality, which employ the latest technology.
- Ensuring that the needs of our clients are always met, and legal and regulatory requirements are fulfilled.
- Always keeping abreast of advances in technology in order to offer state-of-the-art solutions to our customers.
- Offering efficient and customized post-sales services such as ongoing user training, specialized technical services, and a helpline for inquiries or equipment repairs.
- Promoting a positive work environment at Werfen.
- Improving the quality of life of patients through innovation.
- Encouraging the organization to live by these quality objectives.