Sales Application Specialist (SAS) (Temporary Maternity Leave Cover)
Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
The Sales Application Specialist will provide sales support, promotion and technical assistance to customers in order to ensure the correct performance of reagents and instruments, maintaining continuity of service and customer satisfaction during the maternity leave coverage period. The role focuses on supporting customers' operational needs, providing technical expertise and contributing to the achievement of commercial objectives in collaboration with the Sales Team.
Responsibilities
Key Accountabilities
• Assure compliance with the Ethical Code.
• Promote Werfen solutions and advise customers on laboratory workflows and organization.
• Focus activities on Value Selling principles.
• Perform product demonstrations and support customer confidence in Werfen solutions.
• Keep customers updated on new techniques and product developments through product information sessions and special visits.
• Train customers and support the correct use and performance of Werfen solutions.
• Provide troubleshooting and first-line support for technical enquiries.
• Follow up with customers and identify potential business opportunities, communicating them to the Sales Manager and Key Account Manager.
• Monitor service levels delivered by different company departments and escalate issues when appropriate.
• Support the achievement of commercial objectives within assigned accounts.
• Support the implementation and maintenance of technical solutions for assigned customers in collaboration with the Business Unit and Sales Management.
• Support the technical review of tender documentation and contribute to the preparation of technical documentation in collaboration with the KAM and Business Unit.
• Resolve product incidents at a technical level in coordination with specialists from the Business Unit and manufacturer companies.
• Coordinate equipment installations with the Technical Service team.
• Organize customer visits and educational activities with Product Managers, Sales Manager and Key Account Manager
• Ensure accurate reporting of customer activities, technical support interventions and opportunities identified during the assignment period.
Networking/Key relationships
• Sales Manager, Area Manager, Key Account Manager
• Product Managers
• Customer Service & Logistics
• Technical Support team
• Contracting Department
Qualifications
Minimum Knowledge & Experience required for the position:
- Education: Bachelor´s Degree in Life Sciences.
- Experience in Life Sciences, Diagnostics or Healthcare environments preferred.
- Previous customer-facing, technical support, applications specialist or sales support experience is desirable.
- Language: Portugues, Spanish, Esnglish
Skills & Capabilities:
- Team and individual working capacity
- Self-organized, identifies and differentiates the issues that require to be prioritized, works efficiently with quality results. Works well under pressure.
- Market and product knowledge
- Maintains professional and technical knowledge about the product lines and the market.
- Shows enthusiasm and passion for all the products of his Business Line. Conveys the desire to get better knowledge of Werfen’s products and solutions to the entire commercial network.
- Has a deep knowledge of the market and the competition. Keeps this information updated to the salespeople in order to engage and reinforce a good communication amongst Werfen’s representatives and Clients.
- Stablishes relations with costumers based on trust and confidence.
- Communication
- Maintains professional and technical knowledge about the product lines and the market.
- Speaks clear, concisely and is compelling in negative or positive scenarios; listens to people and gets feedback, participates in meetings constructively and he/she is skilled to speak in public.
- Anticipation
- His/her strategic vision and deep knowledge of the market allow him/her to foresee changing circumstances and is able to develop new plans and ideas when situations change.
- Reliability
- Accomplishes instructions, responsive to his/her manager’s directives, suggestions and guidance, assumes accountability for his/her own actions, maintains her/his compromises; Meets work delivery deadlines on time or notifies alternative plans.
- Sales & influencing skills
- Entrepreneurship
- Problem Solving & Innovation
Travel requirements:
Up to 30%
Individual Contributor Core Competencies:
Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' behaviours and leveraging insights to manage responses effectively.
Building Partnerships
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.
Decision Making
Identifying and understanding problems and opportunities by gathering and interpreting information and supporting timely and effective decisions.
Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
