Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
The Sales Applications Specialist will be responsible for sales, promotion and technical support to the customers in order to guarantee the right performance of both reagents and instruments, providing our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to the Company in the medium and long term.
Responsibilities
Key Accountabilities
•Assure the Compliance with Ethical Code.
•Promote Werfen solutions and advise customers to improve lab organization.
•Focusing its actions on "Value Selling".
•Perform demonstrations and build trust in our solutions.
•Keep clients updated in new techniques, by providing product information and organizing special visits.
•Train customers and ensure correct performance of the solutions.
•Provide troubleshooting for technical enquiries.
•Follow-up of the client looking for new opportunities for growth.
•Control the level of service offered by the different departments of the Company in the assigned accounts.
•Responsible for a budget, should look for business opportunities.
•Responsible for the technical solution of the zGP.
•Responsible for the technical interpretation of the tender documents and the preparation of the technical documents (in collaboration with KAM and B.Unit).
•Solves product incidents at technical level in coordination with specialists from the Business Unit and the manufacturer companies.
•Installation of equipment, in coordination with the Technical Service.
•Organize special visits with Product Managers.
Networking/Key relationships
To be determined based on department needs, to include interactions such as:
•Area Manager, Key Account Manager, Sales Application Specislists Manager
•Product Managers
•Customer Service & Logistics
•Technical Support team
•Contracting Department
Qualifications
Minimum Knowledge & Experience required for the position:
• Education: A Bachelor’s Degree in Life Sciences will be valued
• Experience:
o Minimum three years’ experience in sales and/or marketing within the healthcare industry.
• Additional Skills/Knowledge:
o Comprehensive knowledge in life sciences.
o Language: Specific to country and role´s needs, high level of English will be considered a plus.
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and competencies:
•Team and individual working capacity
oSelf-organized, identifies and differentiates the issues that require to be prioritized, works efficiently with quality results. Works well under pressure.
•Market and product knowledge
oMaintains professional and technical knowledge about the product lines and the market.
oShows enthusiasm and passion for all the products of his Business Line. Conveys the desire to get better knowledge of Werfen’s products and solutions to the entire commercial network.
oHas a deep knowledge of the market and the competition. Keeps this information updated to the salespeople in order to engage and reinforce a good communication amongst Werfen’s representatives and Clients.
oStablishes relations with costumers based on trust and confidence.
•Communication
oMaintains professional and technical knowledge about the product lines and the market.
oSpeaks clear, concisely and is compelling in negative or positive scenarios; listens to people and gets feedback, participates in meetings constructively and he/she is skilled to speak in public.
•Anticipation
oHis/her strategic vision and deep knowledge of the market allow him/her to foresee changing circumstances and is able to develop new plans and ideas when situations change.
•Reliability
oAccomplishes instructions, responsive to his/her manager’s directives, suggestions and guidance, assumes accountability for his/her own actions, maintains her/his compromises; Meets work delivery deadlines on time or notifies alternative plans.
•Sales & influencing skills
•Entrepreneurship
•Problem Solving & Innovation
Travel requirements:
• Up to 30% of time
Individual Contributor Core Competencies:
Managing Work Effectively managing one’s time and resources to ensure that work is completed efficiently.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
Building Partnerships Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.
Decision Making Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Continuous Improvement Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.
Continuous Learning Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
