The Sales Application Specialist Biotechnology (SAS Biotech) is a mixed figure including both sales and technical responsibilities, being his/her main job tasks to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He/she will have special focus on the Central Lab and Clinical Areas such as Pathology , Hemathology, Genetic Departments and Oncology Labs and Research Institutes, giving support to Cytogenetics techniques such as FISH in our customers.
The SAS Biotech will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.
Key Accountabilities
Achieve sales and commercial targets established by the Company.
Provides application support.
Supports laboratory organization improvement by technical advice and solution offering.
Encourages cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques.
Be able to present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
Create a network of trust within the organization and organizes other colleagues in field visits.
Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations.
Can keep the training level of our user’s instruments and reagents and manage appropriate documentation.
Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks.
Has a global point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, therefore reducing the risk of complaints.
Provides troubleshooting for technical enquiries.
Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
Ensures the Compliance with Ethical Code.
Networking/Key relationships
- Key Account Manager
- Sales Application Specialists Manager
- Area Manager
- Business Unit (Business Unit Manager, Product Managers)
- Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
- Logistics (Customer Service)
- Contracting Department
- Quality Assurance / Regulatory Affairs
Minimum Knowledge & Experience required for the position:
Education:
Bachelor´s Degree in Life Sciences or related discipline.
Experience:
- in Clinical Areas such as Pathology , Hemathology and Genetics is also desirable.
- knowledge in Oncology, Cytogenetics and Oncological Markers will be considered.
- in Fluorescence in situ hybridization (FISH) technique is highly valuable.
- training or experience in Real Time PCR and NGS technology is a plus.
- experience in the Oncology field (or IVD market), will be favorably considered.
Additional Skills/Knowledge:
- Language: Fluent English
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and competencies:
Focus on results and the customer.
Flexibility, reliability, adaptability to the changes, anticipation.
Self-control, discipline and monitoring of guidelines.
Listen and communicate clearly, assertiveness.
Team and individual work capability.
Market and product knowledge.
Sales and influence skills.
Establishes relations with customers based on trust and confidence.
Self-training capacity.
Travel requirements:
Daily work in designed area (Catalunya/Baleares/Valencia/Murcia)
Up to 30-40% of time