Offers and Prices Lead
Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
The holder of the position (m/f) will be part of the dynamic tenders department for Werfen in Iberia and responsible for price applications (telf/fax/mail/ platforms), management, receptions and replies contact internal and external costumers. In addition to operational responsibilities, the role coordinates the day-to-day activities of the Offers & Prices team, ensuring workload prioritization, process consistency, quality and timely execution.
Responsibilities
Key Accountabilities
- Coordinate and prioritize the team’s daily workload and activities.
- Act as the first point of escalation for operational issues and complex cases.
- Ensure consistency, quality and compliance across Offers & Prices processes.
- Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
- Price applications (telf/fax/mail/ platforms)…
- Management, receptions and replies contact internal and external costumers
- Price updates, and price discrepancies
- Prices and orders of services products.
- Management of all offers and prices and related tasks.
Networking/Key relationships
With other internal departments such as Finance, Logistics, Customer Service, etc.
Qualifications
Minimum Knowledge & Experience required for the position:
• Minimum of 3-5 years of work experience in a customer service department or division within the Healthcare sector is a plus.
• High school degree
• User level computer skills (Office, SAP)
• Quality system
• Knowledge of basic administration
• Experience in costumer service and/or as sales assistant
• Language fluency: Spanish, English.
Skills & Capabilities:
• Team coordination and leadership skills
• Client focused (internal & external)
• High communication level
• Flexibility and adaptability
• Ability to work under stress
• Competent and able to pay attention to detail
• Fast worker
• Ability to work as part of a team
• Good self organization skills
Travel requirements:
• Less 5% of time
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
