Key Account Manager

Job Overview

Post Date
Job Function

About the Position


JOB DESCRIPTION: Key Account Manager



Title of position: Key Account Manager

Name of Department: Sales

Location: Colombia  

This position reports to: Area Manager

Number of direct reports (and total number of team members) reporting to this position: N/A           

Position Summary

The Key Account Manager is responsible for identifying and managing the relationship between the Key Decision Makers (in hospitals, private laboratories, region & health administrations) and the Company.

Key Accountabilities:

  • Ensures compliance with Werfen Code of Ethics
  • Manages the relationship between the company and the KDM, KOL
  • Establishes and maintains relationships with customer´s management structure
  • Applies the business strategy defined for each business line
  • Responsible for the global and customer budget
  • Focuses the actions on Value Selling
  • Responsible for the profitability of the accounts
  • Maintains a current and in-depth knowledge of all products in the range
  • Ensures that new accounts place a standing order as soon as possible and that Werfen products are used to the maximum extent
  • In conjunction with Area Manager ensures that reagent standing orders are renewed prior to expiry of the current one.
  • Assures the compliance of the agreements and service levels with customers
  • Gets to know all the relevant information about customers buying procedures, use it and report it with the adequate tools
  • In conjunction with the Application Specialists ensures that new systems are installed efficiently and brought into routine use as quickly as possible
  • Articulates the Company’s resources (specialists, product managers, technical support) for specific projects and problem resolution
  • Knows the product specifications and its impact on our customer health economics
  • Leads public tenders and private labs negotiations
  • Provides a sales forecast to year end at each Sales Meeting; must be able to give an in-depth review of each account on the presented forecast.
  • Is aware of and report on competitive activities / strategies
  • Understands the views of users and non-users on our products and their future product wishes
  • Ensures familiarity with our Quality System and following relevant procedures

Budget managed (if applicable)


Internal Networking/Key relationships

To be determined based on department needs, to include interactions such as:

  • Area Manager and Product Managers
  • Commercial Technical Specialists and Technical Support Team
  • Contracting Department

Skills & Capabilities:

Min Knowledge & Experience required for the position:

  • Education: BSc or equivalent in Biomedical Science  
  • Experience: A minimum of 5 years laboratory experience
  • Additional Skills/Knowledge:
    • A good working knowledge of laboratory equipment
    • Computer skills, including Word, Excel and PowerPoint
    • Language: Specific to country and role´s needs

International Mobility:

  • Required: Yes

Travel requirements:

  • Up to 80% of time

Send us your CV

Please, send us your CV if you wish to apply to this position.
One file only.
500 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.