IT Ops Area Manager
Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
The IT Operations Area Manager will be in charge of comprehensively and strategically managing the area's projects and operations, ensuring customer satisfaction, providing a high level of service and maximizing efficiency and profitability.
• Manage the planning and implementation projects. Maintain all appropriate project deliverables and responsibilities; for example, project scheduling, risk management, change management, issue management and status reporting.
• Monitor project implementations for accuracy and timeliness to ensure the focus on successfully achieving the project goals.
• Oversee all aspects of execution, including identifying and solving problems. The IT Ops Area Manager will ultimately be responsible for assuring the projects are on budget and on time and delivered with the expected value to the practices and stakeholders.
Responsibilities
Key Accountabilities
• Global and strategic control of area projects.
• Strategic and global planning and its review with the Area Manager.
• Ensuring customer satisfaction on services.
• Perform periodical IT Operations planification.
• Review, support and communicate IT Operation reviews,
• Ensure operations are in compliance with company policies and best practices.
• Ensure that up-to-date, relevant and sufficient technical documentation of recent implantations is available to the IT Support.
• Guarantee the activity report by the team.
• Supervising and controlling IT Operations KPIs.
• Other duties as assigned by the IT Operations Manager,
• Participate in pre-sale activities and in the response and preparation of tender documents.
• Selection and performance of human resources.
• Manage and evaluate human resources, define training needs and strategies,
• Control and validate expenses for team members.
• Vacation approval and staff backup arrangement.
• Ensure adoption of Quality and Regulatory policies.
• Adopt the Corporate Ethic Code.
Networking/Key relationships
To be determined based on department needs, to include interactions such as:
• Good communication with IT Ops Specialists, Business Unit Manager HITS, Product Specialist, Product Managers and IT Support Staff.
• Good communication with Multi-online and Integration Manufacturer Staff.
• Fluent relationship with others business lines and their needs.
• Fluent relationship with the Area Managers, the Key Account Managers and Sales Application Specialist HITS in Werfen Spain and Portugal.
Qualifications
Minimum Knowledge & Experience required for the position
• Education: Bachelor related to technical knowledge, industrial organization knowledge or IVD knowledge.
• Experience: Project Manager Professional Certification or experience in IT Project Management (More than 3 years).
Knowledge regarding clinic laboratory organization (minimum 5 years’ experience is required).
• Additional Skills/Knowledge:
• VMWare Administration Certification or experience in Virtual Machines.
• Knowledge and experience in Operating Systems Administration.
• Oracle Administration Certification or experience in Database Administration.
• WildFly Administration Certification or experience in Applications Servers.
• HL7 Protocol Certification or experience in communications Protocols • LEAN certification or experience in process optimization.
• Has to prove good track of success managing people.
• Language:
• Fluent English
• Spanish / Portuguese
Skills & Capabilities
The ideal candidate for this position will exhibit the following skills and competencies:
• Leadership and ability to persuade and negotiate.
• Good communication skills.
• Organizational and time management skills.
• Strong analytical skills and strategic thinking.
• High degree of autonomy and proactivity.
• High degree of tolerance to pressure and ability to resolve conflicts.
• Understands information systems & business flows.
• High resolution capacity.
• Assertive attitude and orientation to build meaningful relationships.
• Ability to combine a flexible and open-minded attitude, with that of influencing and impacting the organization.
Travel requirements
• Within the job's Location Area: Up to 65% of the annual working time.
• Within the scope of Spain/Portugal: Up to 30% of the annual working time.
• Type-B driving licence is required.
People Manager Core Competencies
Building Talent
Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.
Customer Focus
Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by
establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Driving for Results
Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Driving Innovation
Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
People Manager Accountabilities
Effectively carries out the expectations of Werfen People Managers as defined in Werfen’s Role of the Manager program. Among others this includes maintaining regular, at minimum once a month, and transparent communication with the team through effective use of formal one-on one meetings with direct reports and team meets. Managing performance issues and conflict proactively; uses judgement in consulting with department leadership and Human Resources. Responsibility for the team´s compliance in terms of training, and fulfilment of their tasks and objectives as well as onboarding of new employees and development of the existing team.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
