Field Service Engineer

Job Overview

Post Date
Number
W591
Job Function
Technical Service & Support
Location
Bogotá
Country
Colombia

About the Position

JOB DESCRIPTION: Field Service Engineer

 

Job Details

 

ID: W591

Department: T. Support

Country: Colombia

 

 

 

Job Summary

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen´s instruments and systems.

Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Key Accountabilities

  • Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems.
  • Performs routine and some non-routine technical repairs of all systems; this includes updates, retrofits, PMs and product enhancements.
  • Instructs customers in the proper operation, maintenance and troubleshooting of the instruments and systems.
  • Complies with all appropriate regulatory bodies, mandated policies, procedures, work instructions, and records.
  • Serves as a company liaison with customers.
  • Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generations.
  • Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
  • Ensures compliance with Werfen Code of Ethics.
  • Other duties and responsibilities as assigned by the TS Manager

Networking/Key relationships

To be determined based on department needs

Minimum Knowledge & Experience required for the position:

  • Education: BA or BS in Electronics, Biomedical Engineering, Medical Technology or related field
  • Experience: 1-3 years of relevant experience

Additional Skills/Knowledge:

  • At least basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
  • Language: English 60% (B1)

Skills & Capabilities:

The ideal candidate for this position will exhibit the following core competencies:

  • Approachability
  • Excellent communication skills
  • Presentation skills
  • Functional/technical skills
  • Organizational skills
  • Excellent customer service skills
  • Ability to work under pressure
  • Multitasking
  • Good judgement

Travel requirements:

Up to 70% of time