Job Information
About the Position
Introduction
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
Administrative and logistical processing of orders for instruments, licenses, reagents, and consumables (pre‑ and post‑sales), as well as all types of customer contracts or tenders, in strict compliance with commercial agreements and internal procedures.
Within the France scope, covering all Werfen product ranges, acting as one of the key points of contact for Transfusion and Transplant activities. For the Transfusion and Transplant ranges, covering the Dutch‑speaking territories of Benelux.
Responsibilities
Key Accountabilities
- Process orders, licenses, reagents, and consumables, both pre- and post-sales, in compliance with procedures and commercial agreements.
- Manage customer and partner data via SAP and EDI platforms, ensuring information is kept up to date for efficient workflow.
- Handle and resolve customer complaints, coordinate corrective actions, and ensure customer satisfaction.
- Support the preparation and follow-up of commercial offers and tenders, and manage billing related to rentals, subscriptions, and services.
- Contribute to service quality and internal/external communication, particularly during congresses and customer events.
- Comply with regulations, quality policies, and Werfen’s code of ethics, while contributing to continuous improvement.
Networking/Key relationships
Internal Relationships
The Customer Service Specialist interacts with all departments within Werfen France:
- Customer Relations Service (SRC) as a whole
- Administrative & Financial Director
- Sales Departments
- Finance
- Marketing Department
- Applications
- IT
- Services Department
- Quality Department
- General Management
- Human Resources
He/She may also be required to interact with colleagues from other countries.
Relations Externes
L’assistant(e) devra communiquer avec :
- Les clients
- Les fournisseurs
- Les plateformes logistiques
Qualifications
Minimum Knowledge & Experience required for the position:
- BTS qualification in Sales (Action Commerciale) or Retail Management (Management des Unités Commerciales).
- 2 to 5 years of experience in sales administration (ADV) or a commercial/customer service role.
- Proficiency in SAP, Office 365, and customer ordering platforms.
- English is desirable; any additional language is a plus.
- Key competencies: customer focus, attention to detail, teamwork, proactivity, organization, analytical skills, and clear communication.
Skills & Capabilities:
The ideal candidate for this position will demonstrate the following essential skills and competencies:
- Customer‑oriented mindset
- Results‑driven approach and performance culture
- Ability to operate in a complex, dynamic, and matrix‑based environment, both internally and externally
- Structured approach with very strong organizational skills
- Proactivity
- Ability to work as part of a team
- Strong listening and analytical skills
- Project management skills
- Transparency
- Ability to produce and manage reporting
- Ability to adhere to the company’s values and code of ethics
- Strong command of processes, methodologies, and tools related to the role
- Strong customer relationship and service culture
- Sense of responsibility
- Strong written and verbal communication skills
- Ability to synthesize information
- Responsive and well‑organized
Travel requirements:
0%
Individual Contributor Core Competencies:
Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Emotional Intelligence Essentials
Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
Building Partnerships
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.
Decision Making
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Continuous Improvement
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.
Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
www.werfen.com
