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About Werfen

 

Powering Patient Care


In everything we do, we use our passion to develop meaningful innovations that truly enhance patient care and help create healthier societies worldwide.

Learn more
  • Our Purpose, Vision and Values
  • Quality and Environment
  • Our Locations
  • News
  • Contact Us
  • Ethics and compliance

Our Products & Services


  • Haemostasis Diagnostics
  • Acute Care Diagnostics
  • Transfusion
  • Autoimmunity
  • Transplant
  • IT Diagnostic Solutions

Hemostasis Lab Systems


  • ACL TOP® Family 50 Series
  • ACL TOP Family Series
  • ACL Acustar®

HemosIL® Reagents


  • General Screening and Anticoagulant Testing

  • Direct Oral Anticoagulant Measurement

  • D-Dimer

  • Antiphospholipid Syndrome

  • Heparin-Induced Thrombocytopenia

  • von Willebrand Disease

  • Fibrinolysis

  • Thrombophilia

  • Thrombotic Thrombocytopenic Purpura

  • Coagulation Factors

  • Calibrators and Controls

  • Solutions

  • Chromogenic Substrates

Whole Blood Hemostasis Testing


  • ROTEM® sigma
  • ROTEM delta
  • VerifyNow™
  • Hemochron™ Signature Elite
  • GEM® Hemochron™ 100

IT Solutions


  • HemoCell™ Specialized Lab Automation
  • HemoHub™

Online Support


  • ProDx™

Blood Gas Systems


  • GEM® Premier 7000 with iQM3
  • GEM® Premier™ 5000
  • GEM Premier 3500

Basic Metabolic Panel


  • GEM Premier ChemSTAT®

Intelligent Quality Management


  • iQM®3
  • iQM®2
  • iQM

Whole Blood Hemostasis Testing


  • Hemochron™ Signature Elite
  • ROTEM® sigma
  • ROTEM delta
  • VerifyNow™
  • GEM® Hemochron™ 100

Whole Blood CO-Oximetry Testing


  • Avoximeter 1000E

IT Solutions


  • GEMweb® Plus 500 Custom Connectivity

Automation


  • Echo Lumena®
  • NEO Iris®
  • ImmuLINK® Data Management
  • Capture® Workstation

Typing, Screening & Identification


  • Antisera
  • ABO Reverse Grouping – Referencells®
  • Molecular RBC Typing
  • Automated Capture-R® Ready-Screen®
  • 2-4% Screening Cells – Panoscreen®
  • Automated Capture-R® Ready-ID®
  • 2-4% Panel Cells – Panocell®
  • Anti-Human Globulin
  • Potentiators
  • Automated Titrations
  • Infectious Disease Testing

Platelet Portfolio


  • Platelet Antibody Screening
  • Platelet Antigen Identification

Complex Investigation


Competency Products


Systems


  • BIO-­FLASH®
  • NOVA View®
  • QUANTA-Lyser 3000 IFA/ELISA

IT Solutions


  • QUANTA Link®

Reagents


  • QUANTA Flash®

  • Antiphospholipid Syndrome (APS)


    Antiphospholipid Syndrome (APS)
  • Autoimmune Liver Disease


    Autoimmune Liver Disease
  • BIO-FLASH® Common Components


    BIO-FLASH® Common Components
  • Calibrators (Sold separatedly)


    Calibrators (Sold separatedly)
  • Coeliac Disease


    Coeliac Disease
  • Connective Tissue Disease (CTD)


    Connective Tissue Disease (CTD)
  • Controls (Sold separatedly)


    Controls (Sold separatedly)
  • Gastroenterology


    Gastroenterology
  • Rheumatoid Arthritis (RA)


    Rheumatoid Arthritis (RA)
  • Vasculitis


    Vasculitis
  • NOVA Lite®

  • Common Components


    Common Components
  • IFA Antibody Controls


    IFA Antibody Controls
  • IFA Conjugates


    IFA Conjugates
  • IFA Slide Kits


    IFA Slide Kits
  • IFA Substrate Slides


    IFA Substrate Slides
  • QUANTA Lite®

  • Antiphospholipid Syndrome (APS)


    Antiphospholipid Syndrome (APS)
  • Autoimmune Liver Disease


    Autoimmune Liver Disease
  • Coeliac Disease


    Coeliac Disease
  • Connective Tissue Disease (CTD)


    Connective Tissue Disease (CTD)
  • Gastroenterology


    Gastroenterology
  • Rheumatoid Arthritis (RA)


    Rheumatoid Arthritis (RA)
  • Vasculitis


    Vasculitis

Analyzers


  • LUMINEX® 200™
  • FLEXMAP 3D®

HLA Typing Portfolio


  • MIA FORA™ NGS MFlex HLA Typing Kits
  • LIFECODES® HLA SSO Typing Kits
  • LIFECODES® KIR Genotyping
  • MATCH IT!® DNA Software
  • MIA FORA™ NGS Software

Antibody Portfolio


  • LIFECODES® LifeScreen Assays
  • LIFECODES® Class I and Class II ID
  • LIFECODES® Single Antigen Assays (LSA)
  • LIFECODES® LSA-MIC Assay
  • LIFECODES® C3d Assay
  • LIFECODES® Donor Specific Antibody Assay
  • LIFECODES® Non-HLA Antibody Assay
  • MATCH IT!® Antibody Analysis Software

Products


  • HemoHub™
  • HemoCell™ Specialized Lab Automation
  • GEMweb® Plus 500 Custom Connectivity
  • QUANTA Link®
 
 

Clinical Areas

 

Improving Lives- Test After Test


In everything we do, we use our passion to develop meaningful innovations that truly enhance patient care and help create healthier societies worldwide.

Learn more
  • Analytical Laboratory
  • Anesthesia and Resuscitation
  • Pharmaceutical Company
  • Heart Surgery / Vascular Surgery
  • Hemophilia Center
  • Transfusion Center
  • Thrombosis and Hemorrhagic Diseases Center
  • Maternal / Infant Ward
  • Gastroenterology
  • Immunology
  • Coagulation Laboratory
  • Nephrology / Dialysis
  • Pulmonology
  • Emergency Room / Trauma
  • Rheumatology
  • Catheterization / Hemodynamics
  • Interventional Neurology
 
 

Support & Resources

 

Expertise at Your Fingertips


As part of our Total Solution approach, we offer complete technical support and service.

Learn more
  • Help Line
  • Technical Support
  • Applications support
  • ProDx
  • Supply Chain
  • Accreditation Support
  • Product Privacy and Cybersecurity
  • Document Library
 
 

Careers

 

It All Starts With People


Our talent is, without question, our most important asset. Our employees are the face of Werfen, and they represent our values in their day-to-day interactions with our stakeholders.

Learn more
  • Careers
  • Code of Ethics
  • About Werfen
  • Our Products
  • Clinical Areas
  • Support
  • Continuing Education
  • Careers
  • Corporate
  • About Werfen
    • Our Purpose, Vision and Values
    • Quality and Environment
    • Our Locations
    • News
    • Contact Us
    • Ethics and compliance
  • Our Products
  • Clinical Areas
    • Analytical Laboratory
    • Anesthesia and Resuscitation
    • Pharmaceutical Company
    • Heart Surgery / Vascular Surgery
    • Hemophilia Center
    • Transfusion Center
    • Thrombosis and Hemorrhagic Diseases Center
    • Maternal / Infant Ward
    • Gastroenterology
    • Immunology
    • Coagulation Laboratory
    • Nephrology / Dialysis
    • Pulmonology
    • Emergency Room / Trauma
    • Rheumatology
    • Catheterization / Hemodynamics
    • Interventional Neurology
  • Support
    • Help Line
    • Technical Support
    • Applications support
    • ProDx
    • Supply Chain
    • Accreditation Support
    • Product Privacy and Cybersecurity
    • Document Library
  • Continuing Education
  • Careers
    • Careers
    • Code of Ethics
  • Corporate
Skip to main content

Privacy Policy


Werfen Australia Pty Ltd

  1. We respect your privacy
     
    1. Werfen Australia Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
       
    2. "Personal information" is information we hold which is identifiable as being about you.
       
  2. Collection of personal information
     
    1. Werfen Australia Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
       
    2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
       
    3. Additionally, we may also collect any other information you provide while interacting with us.
       
  3. How we collect your personal information
     
    1. Werfen Australia Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
       
  4. Use of your personal information
     
    1. Werfen Australia Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
       
    2. Werfen Australia Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
       
  5. Disclosure of your personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
       
    2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
       
    3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Werfen Australia Pty Ltd, www.werfen.com, its customers or third parties.
       
    4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Spain and USA.
       
    5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
       
    6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
       
  6. Security of your personal information
     
    1. Werfen Australia Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
       
    2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
       
  7. Access to your personal information
     
    1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at enquiries-au@werfen.com.
       
    2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
       
  8. Complaints about privacy
     
    1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 59-61 Dickson Avenue, Artarmon, New South Wales, 2064. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
       
  9. Changes to Privacy Policy
     
    1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
       
  10. Website
     
    1. When you visit our website When you come to our website (www.werfen.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
       
    2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
       
    3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Werfen Australia Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

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Links

  • Support
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  • About Werfen

Australia

59-61 Dickson Ave
Artarmon, NSW 2064
Australia
Tel +61 2 9098 0200
  • Privacy Policy
  • Terms and Conditions
  • Cookie Policy
  • Code of Ethics
  • © Copyright 2026 All Rights Reserved
Werfen

At present, Werfen operates directly in over 30 countries and in more than 100 territories through distributors
WERFEN CORPORATE SITE
  • Americas
  • Asia & Pacific
  • Europe
  • Middle East & Africa
  • Argentina
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Guatemala
  • Mexico
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Trinidad and Tobago
  • Uruguay
  • USA
  • Venezuela
  • Australia
  • Bangladesh
  • Brunei
  • Cambodia
  • China
  • Indonesia
  • India
  • Japan
  • Laos
  • Malaysia
  • Maldives
  • Myanmar
  • Nepal
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • South Korea
  • Sri Lanka
  • Thailand
  • Vietnam
  • Albania
  • Austria
  • Belarus
  • Belgium
  • Bosnia-Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Kosovo
  • Latvia
  • Lithuania
  • Malta
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Kingdom
  • Algeria
  • Angola
  • Armenia
  • Azerbaijan
  • Bahrain
  • Botswana
  • Buthan
  • Cameroon
  • Egypt
  • Georgia
  • Ghana
  • Iran
  • Iraq
  • Israel
  • Jordan
  • Kazakhstan
  • Kenya
  • Kuwait
  • Kyrgyzstan
  • Lebanon
  • Libya
  • Malawi
  • Mauritius
  • Morocco
  • Mozambique
  • Nigeria
  • Oman
  • Qatar
  • Rwanda
  • Saudi Arabia
  • Senegal
  • South Africa
  • Syria
  • Tajikistan
  • Tanzania
  • Tunisia
  • Turkey
  • Turkmenistan
  • Uganda
  • United Arab Emirates
  • Uzbekistan
  • Yemen
  • Zimbabwe
Select Country

Australia

  • Australia

Colombia

For our distributors in Peru, please contact:
Our office in Colombia
Phone: +571 522 1052

EEMEA

For our distributors in Albania, please contact:
Our office in EEMEA
Email: eemea@werfen.com

Saudi Arabia

For our distributors in Pakistan, please contact:
Our office in Saudi Arabia

Russia

For our distributors in Belarus, please contact:
Our office in Russia
Phone: +7 499 271 96 15

Thailand

For our distributors in Brunei, please contact:
Our office in Thailand
Phone: +66 271 226 28/9

India

For our distributors in Sri Lanka, please contact:
Our office in India
Email: info-in@werfen.com
Phone: +91 124 6939550

Uruguay

For our distributors in Argentina, please contact:
Our Latin America Distribution affiliate:
Email: werfenlatamdis@werfen.com

Australia

For our distributors in New Zealand, please contact:
Our office in Australia
Phone: +61 2 9098 0200

China

  • China

Hong Kong

  • Werfen Hong Kong

India

  • India

Japan

  • Japan

South Korea

  • South Korea

Thailand

  • 725 Metropolis Building, 18th Floor, Unit 1805-06, Sukhumvit Road
    Klongtan Nuea, Watthana, Bangkok 10110 Thailand
    Phone: + 66 271 226 28/9

Austria

  • Austria

Belgium

  • Benelux

Czech Republic

  • Czech Republic

France

  • France

Germany

  • Germany

Hungary

  • Hungary

Italy

  • Italy

Lithuania

  • Lithuania

Netherlands

  • Benelux

Poland

  • Poland

Portugal

  • Portugal

Russia

  • Russia

Spain

  • Spain
  • Immunoassay

United Kingdom

  • United Kingdom

Brazil

  • Brazil

Canada

  • North America

Colombia

  • Colombia

Mexico

  • Mexico

Uruguay

  • Uruguay

Saudi Arabia

  • 3671 Northern Ring Branch Road,
    8521 Al Maseef District,
    12468, Riyadh, Saudi Arabia

USA

  • North America

Ukraine

  • ТОВ "УКР ДІАГНОСТИКА" / UKR DIAGNOSTIKA, LLP
    Reitarska St, 18, Kiev 01034, Ukraine
    Phones:
    +38095-271-56-74
    +38044-467-51-05
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