Title of position: Service Repair Center
Name of Department: Service & Support
This position reports to: Service Specialist Manager
Location: CST, L´Hospitalet de Llobregat
Under the direction of the Service Specialist Manager, develops tasks relative technical repair, calibration, operation, and maintenance of Werfen Instrument systems
- Perform technical repairs of all systems assigned. This includes updates, retrofits, preventative maintenance and product enhancements
- Perform technical refurbishes of instrument modules
- Service call programing, execution and reporting
- Elaborate quotation for customer
- Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
- Assertive and clear communication with customers and co-workers
- Serves as primary interface between the Service organization and customers
- Is responsible for complying with all appropriate ISO9001 mandated policies, procedures, work instructions, and records
- Compliance with company processes and directives, following Ethic Code
- Other duties and responsibilities as assigned by the Service Specialist Manager
Internal Networking/Key relationships
Maintain proactive relationship with fellow SRC, FSE, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Office members, logistic department coordinators and Clients.
Skills & Capabilities:
- Have technical mechanical, engineering skills and analysis.
- Have a good perspective and enthusiasm on creating a highly collaborative working relationship and team building
- Must be adaptable and flexible to work assignments & situations.
Min Knowledge & Experience required for the position:
- Good working skills & capabilities of the Microsoft application suite, particularly Excel and Word
- Fluent reading and writing English, and be able to hold a basic technical conversation
- Fluent Spanish language speaking and understanding
- English level to be able to understand documentation
- Higher vocational education or bachelor's degree relative to electrical/mechanical.