Repair Center Technician

Job Overview

Post Date
Number
WE4
Job Function
Technical Service & Support
Location
Hospitalet de Llobregat. Barcelona
Country
Spain
Status
Open

About the Position

WERFEN

JOB DESCRIPTION: Repair Center Technician

 

Title of position: Repair Center Technician

Name of Department: Service & Support

Location: L'HOSPITALET DE LLOBREGAT, SPAIN

This position reports to: Service Specialist Manager

Number of direct reports (and total number of team members) reporting to this position: None

 

Position Summary

Under direction of the Service Specialist Manager, develops tasks relative technical

repair, calibration, operation, and maintenance of Werfen lnstrument systems.

 

The Technical Service Specialist will be integrated in a team of technical specialist team

as core technical knowledge to serve customers and our field staff to provide qualified service.

 

Key Accountabilities

• Perform technical repairs of all systems assigned. This includes updates,

retrofits, preventative maintenance, and product enhancements

• Perform technical refurbishes of instrument modules

• Service call programing, execution and reporting

• Elaborate quotation for customer

• Tools, diagnostic instrument and communication devices required in company activity, use and control of.

• Assertive and clear communication with customers and co-workers

• Ensure documentation of his platform is updated and available for the FSE

• Nurture and facilitate adherence to the core values of Werfen Life:

o lntegrity: Respect for people, honesty and humility.

o Leadership&Management: Innovation and teamwork.

o Delivery of results: Quality&Excellence and Customer focus.

• Ensure adoption of Quality and Regulatory policies.

• Adopts the Corporate Ethic Code.

• Other duties as assigned by the Service Specialist Manager and Director of Service

 

Internal Networking/Key relationships

• Other roles within service: Service Specialist Manager, Service Area Manager,

Service Manager, Helpline, Field Service Engineer, Logistics.

• Business Unit: Product Manager.

 

Skills & Capabilities

 • Problem analysis and problem solving

• Organizational skills and customer service orientation

• Adaptability and ability to work under pressure

• Strong communication skills

• Adaptability

• Responsibility

To build a team

 

Min Knowledge & Experience required for the position

• Education: Higher vocational education or bachelor's degree relative to

electrical/ electronical engineering

• Experience: Minimum of 1 year of work experience in a technical department

• Additional Skills/Knowledge:

o Have a good predisposition and enthusiasm on creating highly collaborative

working relationship and team building

o Must be adaptable and flexible to work assignments & situations

o Spanish: Native

o English: B2

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DATA PROTECTION POLICY:

When you freely and voluntarily submit us your CV, and according to our legitimate interest, Werfenlife, S.A. will process your personal data to evaluate your profile with respect to the position requested. Non-successful applicant’s CVs will be deleted once the position is fulfilled. You can find more information about our data privacy practices and how to exercise your rights in our Privacy Policy. You can also contact us at DPO@werfen.com.

Your CV must not contain any sensitive information (such as your racial or ethnic origin, religious beliefs, health or sexual orientation). Should such data be indicated, your CV will not be processed or stored, and it will be immediately deleted.