Product Support Supervisor

Job Overview

Post Date
Number
WEBCN-2022-000003
Job Function
Sales
Location
上海
Country
Mainland China
Status
Open

About the Position

Responsibilities

  • Serve existing users and VIP customers
  • Maintain customer relationships • Solve customer complaints and related application issues
  • Train customers on related product applications
  • Achieve or exceed reagent sales target within the area
  • Promote Werfen products and protect existing businesses
  • Organize academic conferences to promote Werfen products
  • Set targets and make sure to achieve targets for the whole application team
  • Manage the application team and hold regular team meetings
  • Organize application team to learn professional knowledge
  • Improve the service level of application teams
  • Report the application team's work situation and customer status to the area sales manager
  • Organize distributor training • Proactively build expert networks
  • Support sales activities
  • Perform other tasks as assigned

 

Requirements:

  • Customer Focus
  • Interpersonal savvy
  • Learning on the fly
  • Business Acumen
  • Negotiating
  • Ethics and values
  • Result oriented