IT & Service Specialist

Job Overview

Post Date
Number
W471
Job Function
IS&S
Location
Bangkok
Country
Thailand
Status
Open

About the Position

WERFEN

JOB DESCRIPTION: IT & Service Specialist, Southeast Asia

 

Title of position: IT & Service Specialist, Southeast Asia

Name of Department: IT & Technical Service

Location: Bangkok (Thailand).

This position reports to: South East Asia Regional Director

Number of direct reports (and total number of team members) reporting to this position: 0

Position Summary

  • The Southeast Asia IT & Service Specialist is responsible for installing clinical software in laboratories and hospitals, training Sales Representatives, Service Specialists, Field Service Engineers as well as end-users (internally and/or from distribution partners), customer IT groups and vendors. 
  • Assists as needed in establishing correct network and IT requirements and configurations for potential and existing customers.
  • Support any activity or need related to Technical Service in the region.
  • Responsible for maintaining the company’s computer network, IT solutions and Demo room.

Key Accountabilities

  • Assume the lead technical role for clinical software solutions.
  • Install, configure, maintain and troubleshoot clinical software solutions.
  • Provide pre-sales consulting for company’s software applications and implementation. Including customer site visits to identify and resolve issues affecting customer`s network working closely with the hospital`s IT department.
  • Refer complex problems to Corporate Clinical Software department, serving as liaison between the company and customers.
  • Perform required clinical software technical training sessions.
  • Serve as a company technical service reference person and liaison.
  • Manage the Demo Room once available, including analyzers and clinical software configuration and maintenance.
  • Manage and lead all IT/Systems matters and projects in South East Asia: Internet network, IP Phone, SAP support, remote connections and communications.
  • Assists employees setting up and operating personal computers, printers and other peripheral equipment.
  • Support any corporate project involving software solutions: Werfen Academy, Werfen Touch, Microsoft Teams communities...
  • Assures the Compliance with the Werfen Code of Ethics Lives and exemplifies Werfen’s Values in all interactions with internal and external stakeholders.

Budget managed (if applicable)

No

Internal Networking/Key relationships

To be determined based on department needs, to include interactions such as:

  • Sales and Marketing Teams
  • Application Specialists
  • Distribution Partners
  • Customers / End Users
  • Corporate Clinical Software
  • Corporate IT Department
  • Strategic Business Units / Clinical SW Team

Skills & Capabilities:

  • Good judgement
  • Functional/technical skills
  • Driver of results with acute customer focus
  • Self-motivated and willing to take initiative
  • Dynamic and able to work in a fast-paced environment
  • Adaptability to change
  • High level of customer focus.
  • Ability to listen to others, capture and understand their concerns, interests and feelings, and to respond in an appropriate way
  • Excellent communication skills
  • Able to manage a large workload
  • Systematic Approach
  • Organizational skills
  • Attention to detail
  • Team work

Min Knowledge & Experience required for the position:

  • Education: A Bachelor’s Degree in a related technical subject: Degree in Information Technology, Electronics, Biomedical Engineering, Medical Technology or similar.
  • Experience:
    • Minimum experience of 1-3 years in similar roles.
  • Additional Skills/Knowledge:
    • Excellent communication skills and fluency in English (written and spoken)
    • Knowledge of administration and maintenance of servers and workstations in both, hardware and software areas.
    • Good Knowledge of Windows, networking (wiring, HUB, Switch, DNS//DHCP, firewall solutions, network diagnostics...), relational databases and SQL queries, ASTM and HL7 communication protocols
    • MS Office Suite Skills (Outlook, Word, Excel and PowerPoint…) including the ability to manipulate data and build presentations
    • Knowledge of Linux would be valued
    • Knowledge of automation lines in laboratory environments would be valued

           

Travel requirements (domestic and international):

  • Up to 50% of time

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