Job Overview
About the Position
JOB DESCRIPTION: Healthcare IT Consultant (Functional)
(IT solutions specialist for Clinical Laboratories)
Job details
Department: BU Healthcare IT Solutions
Position summary
The Healthcare IT Consultant will be responsible for implementing and maintaining Werfen's IT solutions aimed at managing Clinical Laboratories, specifically the Laboratory Computer System and the Advanced Data Analysis System based on BI technology. Among his/her duties are the system's configuration and adaptation to the Laboratory's workflows, as well as ensuring interoperability with Hospital Information Systems and Laboratory Equipment. Once the system has been implemented, he/she will also be responsible for its technical and/or functional maintenance, guaranteeing the customer a high level of service.
The Healthcare IT Consultant reports to the Healthcare IT Project Manager, and he/she can assume different roles within the project: Project Leader, Systems Consultant and Applications Consultant.
Key responsibilities
The Systems Consultant has the following main responsibilities:
- Implement the IT solutions, while ensuring compliance with the best practices in the assigned role: Project Leader, Systems Consultant or Applications Consultant
- Provide functional capacitation to costumers in the use of our different products
- Maintain an assertive communication with the customer and the team
- Provide remote and on-site technical, operational and application-related support to customers, assisting them with the integration of the IT solutions in their laboratories
- Analyse the processes associated with the Laboratory and promote improvements within the technological area
- Work closely with the IT Help-Line and IT Product Support teams
- Report on the activity carried out, within the time frame set in the Style Guide
- Remain up-to-date on the various technology tools and products
- The Project Leader is also responsible for the following:
- Plan and coordinate the project's tasks and actions, ensuring the performance of all the activities required to implement and maintain the system by regularly checking the status of the tasks and actions
- Detect and communicate to the customer any risks that could lead to deviations in the achievement of the set objectives
- Interact with the customer at all levels of project management to resolve independently any conflicts/problems
- Ensure that the project's relevant technical documentation is up-to-date and available to the entire team
- Ensure compliance with company regulations and Quality policies
- Ensure compliance with the Corporate Code of Ethics
Key internal relationships
- Fluid relationship with all the roles in the BU Healthcare IT Solutions, as well as with the Help-Line support team
- Effective communication with the development team for integration systems and equipment connection
- Fluid relationship with Area Managers, Key Account Managers and Sales Application Specialist at Werfen Spain and Portugal
Minimum knowledge and experience required for the position
Education:
- Bachelor's degree or simliar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering, etc.
- Clinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology, Immunology, Haematology or Clinical Pathology
- Mid-level vocational training in Laboratory Technician or High level vocational training in Clinical and Biomedical Laboratory Technician
The following will be valued:
- Experience:
- In IT projects within the scope of Clinical Laboratories and/or hospital environments
- In IT Project Management
- In the management of the structure of Clinical Laboratories, as well as in the definition of the associated global processes
- Additional skills/knowledge:
- Project Manager Professional Certification
- Knowledge of interoperability platforms
- Knowledge of BI tools, particularly QlikView
Languages:
- Fluent English is recommended
- Spanish and/or Portuguese
Skills and Competencies
The ideal candidate for this position will exhibit the following skills and competencies:
- Good communication and relational skills
- High degree of autonomy and proactivity
- Flexible attitude and ability to work in teams
- Time management skills and result oriented
- Analytical skills
- Orientation towards customer needs
- Knowledge of information systems
- Knowledge of commercial flows
Mobility
- Within the job's Location Area: Up to 80% of the annual working time
- Within the scope of Spain/Portugal: Up to 30% of the annual working time
- Type-B driving licence is required