Field Service Engineer - Valencia

Job Overview

Post Date
Job Function
Technical Service & Support

About the Position


JOB DESCRIPTION: Field Service Engineer


Title of position: Field Service Engineer

Name of Department: Service & Support

Location: Valencia, Spain

This position reports to: Service Area Manager

Number of direct reports (and total number of team members) reporting to this position: none

Position Summary

Provide Werfen clients in the designated Area, Instrument Service and Support. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities.

 Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company. Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.

Key Accountabilities:

  • Service call programming, execution, and reporting
  • Repair parts stock control.
  • Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
  • Compliance with company processes and directives, following Ethic Code
  • Synergy with Sales and Marketing agents.
  • Act autonomously and escalate any situation that may impact customer expectations.
  • Assertive and clear communication with customers and co-workers

Budget managed (if applicable)


Internal Networking/Key relationships

Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales

Managers, Service Front and Back office members, logistic department coordinators and Clients.

Skills & Capabilities:

  • The ideal candidate for this position will exhibit the following core competencies:
    • Interest and affinity for technical activities.
    • Curious and eager to learn.
    • Systemic, holistic and “hands on” approach.
    • Proactive, organized and resolute.
    • Oriented to customer service.
    • Able to empathize to customer needs and expectations.
    • Analytical skills
    • IT skills
    • Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics

Min Knowledge & Experience required for the position:

    • Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
    • 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.
    • Desirable to have data analysis skills, excel, pivot tables…
    • Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.
    • Fluent reading and writing English and be able to hold a basic technical conversation.
    • Fluent Spanish language speaking and understanding
    • Driver license

International Mobility:

  • Required: No

Travel requirements:

  • Up to 80% of time


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