Job Overview
About the Position
JOB DESCRIPTION: Field Service Engineer
Job Summary
This position is part of the Benelux Service Department of Werfen Benelux.
• The Field Service Engineer develops customer satisfaction through technical repair, preventive maintenance and installation of Werfen instruments as well as identify and resolve issues affecting customer´s network, working closely with the hospital´s IT department.
For Belgium: The territory of field activity will be Belgium and Luxemburg.
Key Accountabilities
• Installation of new instruments
• Performs routine and non-routine technical repairs of Werfen instruments
• Perform Preventive Maintenance of the installed instruments
• Instructs customers in the proper operation, maintenance and troubleshooting
• Reports all service activities in SAP by electronic service report
• Control of the car stock assigned for repairing and maintaining the instruments
• Responsible for routine interaction with sales for customer situations, updates and leads
• Other duties and responsibilities as assigned by the Service Manager
• Member of the weekend- and evening service team
• Install and configure the software of clinical applications in laboratories and hospitals
• Identify and resolve issues affecting customer´s network working closely with the hospital´s IT department
• Perform required technical training sessions
• Respond to and resolve client problems as they relate to technical software issues
• Refer more complex problems to 2n level department
• Build customer relationships by keeping customers informed of how and when problems are resolved
• Carry out complex installs at client sites
Networking/Key relationships
Must have a good communication with internal customers (Service Engineers, Sales
Group, Application Specialists) and external customers.
Minimum Knowledge & Experience required for the position:
• The position requires studies at Engineering at minimum A1 degree
• At least 3 years experience as a FSE in the Healthcare sector
Skills & Capabilities:
• Ability to communicate effectively with customers and colleagues
• Must have basic skills of MS Office (Word, Excel)
• Must have basic skills of Windows and Network
• Autonomous capacity and resolution
• Language Fluency: French (For Belgium), Dutch and English.
Travel requirements:
Position with continuous presence at customer site across The Netherlands, Belgium and Luxembourg.