Position Summary 职位描述
- Under direction of the Area Service Manager/Supervisor develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.
Key Accountabilities 关键职责
- Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems.
- Performs routine and some non routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.
- Instructs customers in the proper operation, maintenance and troubleshooting of IL instruments and systems.
- Is responsible for complying with all appropriate regulatory bodies (CFDA, ISO) mandated policies, procedures, work instructions, and records
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generations
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
- Other duties and responsibilities as assigned by the Area Service Manager/Supervisor